24x7 Vision Solutions CustomerCare

Support Central Web Self-Service: portal.visionsolutions.com

OMS/ODS/iTERA 24x7 Technical Support
Including EchoStream/EchoCluster for AIX
Replicate 1
U.S. and Canada: (800) 337-8214
International: +1 (949) 724-5465

EMEA Technical Support for OMS/ODS/iTERA 9:00AM - 5:30PM (GMT)
Including Director/Data Manager
Europe, Middle East, Africa +44-161-776-4221

MIMIX 24x7 Technical Support
North & South America: +1 (630) 282-8300
United Kingdom: +44-20-7868-1673
Europe, Middle East, Africa: +32 16 39 55 39
Asia Pacific: +(852) 2970-3280

CustomerCare Email:  support@visionsolutions.com

24x7 Double-Take Customer Support

Double-Take Technical Support: http://support.doubletake.com/

Worldwide Technical Support
U.S. and Canada: (800) 775-8674
International: +1 (317) 598-2066

European Union:

+44 (0)333 1234 900
+33 (0)1 47 77 15 06
+49 69 6897776-66

Asia Pacific (English):

+1-317-598-2066

Sales and Information

Americas 

Chicago, Illinois, USA
1901 South Meyers Road
Oakbrook Terrace, IL 60181

Tel: +1 (630) 282-8100
Toll-Free (USA): +1 (800) 957-4511
Fax (general): +1 (630) 282-8500
Fax (Sales): +1 (630) 282-8502
Email: info@visionsolutions.com 

Boston, Massachusetts, USA
257 Turnpike Road
Southborough, MA 01772

Tel: +1 (508) 229-8483
Fax +1 (508) 229-8483

Indianapolis, Indiana, USA
8470 Allison Pointe Blvd., Suite 300
Indianapolis, IN 46250

Tel: +1 (317) 598-0185
Toll-Free (USA): +1 (800) 964-0185
Fax +1 (317) 598-0187

Toronto, Ontario, Canada
2600 Skymark Ave.
Building 12, Suite 201
Missisauga, Ontario
Canada, L4W 5B2
Tel: +1 (905) 629-0200
Fax +1 (905) 629-0650

.

.
.
Salt Lake City, Utah, USA
5215 Wiley Post Way, Suite 500
Salt Lake City, Utah 84116

Tel: +1 (801) 799-0300
Toll-Free (USA): +1 (800) 957-4511
Fax: +1 (801) 799-0301
Email: info@visionsolutions.com

Hoboken, New Jersey, USA
Baker Waterfront Plaza
Two Hudson Place, Suite 700
Hoboken, NJ 07030

Tel: +1 (201) 656-2121
Toll-Free (USA): +1 (800) 775-4674
Fax +1 (201) 610-9501

Montreal, Quebec, Canada
1411 Peel Street, Suite 300
Montreal, Quebec
Canada, H3A 1S5
Toll-Free +1 (888) 375-7634
U.S. Tel: +1 (408) 834-8966
Canada: +1 (514) 288-2278 Fax +1 (514) 288-3584

Argentina
Contact: Miguel Flis
Tel: +54 1148 11 59 39
Fax: +54 1148 16 29 7

Europe/Middle East/Africa 

Benelux
(EU)
Interleuvenlaan 3
Researchpark Haasrode
B-3001 Heverlee (Leuven)
Belgium

Tel: +32 1639 55 55
Fax: +32 1639 55 56
Toll Free: 00800-84746676

France
Contact: Luc Crauwels
Tel: +32 1639 55 30
Toll Free: 00800-84746676

France
116-118 Avenue Paul Doumer
92500 Rueil Malmaison
Tel: +33 (0)1 47 77 05 00
Double-Take Tech Support:
+33 1 47 77 15 06
Fax: +33 (0)1 47 77 02 99

United Kingdom and Ireland
Carrington Business Park
Carrington, Manchester M31 4ZU
United Kingdom

Tel: +44(0) 161 776 4221
Fax: +44(0) 161 777 6660
Local Rate: 08445 611 342

United Kingdom and Ireland
Double-Take House
1 Wildwood Triangle
Worcester, WR5 2QX United Kingdom

Tel: +44 (0) 333 1234 200
Double-Take Support:
+44 (0) 333 1234900
Fax: +44 (0) 333 1234 300

United Kingdom and Ireland
Room 212, 2nd Floor, Venture House,
2 Arlington Square, Downshire Way
Worcester, RG12 1WA United Kingdom


Central Europe
(DE) (CH) (AT)
Contact: Marc Rohloff
Tel: +32 1639 55 565

Central Europe
(DE) (CH) (AT)
Gerbermuehlstrasse 7
60594 Frankfurt
Germany
Tel: +49 69 68977760
Support: +49 696 89777 666
Fax: +49 69 689777633

Nordics
(SE) (NO) (DK) (FI) (IS)
Interleuvenlaan 3
Researchpark Haasrode
B-3001 Heverlee (Leuven)
Belgium

Tel: +32 1639 55 55
Fax: +32 1639 55 56
Toll Free: 00800-84746676

.

Italy
Via Torino 2
20123 Milan
Italy
Tel: +39 02 7254 6719
Fax: +39 02 7254 6400

Spain
Paseo de la Castellana 141, planta 8
28046 Madrid
Spain
Tel: +34 91 572 65 80
Double-Take Support:
+34 91 572 65 14 Fax: +34 91 572 66 21

Italy, Spain and Portugal
Contact: Fiorenzo Toffoli
Tel: +39 02 261 87 38
Toll Free: 00800-84746676
Fax: +39 02 261 89 25

Poland
Contact: Marc Van Goolen
Tel: +32 475 59 64 94

Eastern Europe
(CZ) (SK) (SI) (HU) (BA) etc.
Contact: Marc Van Goolen
Tel: +32 475 59 64 94

Romania
Contact: Mircea Ionescu
Tel: +40 741 256 165

Russia/CIS/Baltics
(TR) (UA) (BY) (EE) (LV) (LT) etc.
Contact: Alexander Trekin
Tel: +44 207 51 51 169

Greece/Middle East/North Africa
(SA) (JO) (LB) (AE) (EG) (MA) etc.
Contact: Alexander Trekin
Tel: +44 2075 15 11 69

Dubai Technologie and Media Free Zone
Office n°1303 B
Business Central Towers
13th Floor, Dubai
United Arab Emirates
Tel: +971 4 4341752
Fax: +971 4 4341753


Israel
Contact: Marc Van Goolen
Tel:+32 475 59 64 94

South Africa and Sub Sahara
Contact: Mike Khattab
Tel: +1 (630) 282-8100
Email:mike.khattab@visionsolutions.com 

Asia Pacific

Japan
Otemachi First Square, Tokyo
4/F, East Tower, Otemachi First Square
1-5-1 Otemachi, Chiyoda-ku
Tokyo, 100-0004

Tel: +81 3 4360 56 89
Fax: +81 3 4360 53 01

Contact: Yasunao Koseki
Tel: +81 (90) 7713 32 39

Hong Kong/Taiwan/Korea
1501-08 Millennium City 5
418 Kwun Tong Road
Kwun Tong, Kowloon
Hong Kong

Tel: +852 2970 32 80
Fax: +852 2970 32 84

Contact: Sharon Cheng
Tel: +852 2970 3281

Singapore
Level 42
Suntec Tower Three
8 Temasek Boulevard
Singapore 038988

Tel: +65 6866 3308
Fax: +65 6866 3309

.

Shanghai
17F Times Square
No.500 Zhang Yang Road, Pudong
Shanghai, China, 200122

Tel: +86 (21)5178 2734
Fax: +86 (21)5178 2799

Hong Kong
15th Floor
100 Queen's Road Central
Central
Hong Kong

Tel: +852 3180 9548

PR China
Contact: Gabriel Lee
Tel: +86-13501297331

West ASEAN/South Asia
Contact: Shi Yau Hau
Tel:+65 96384226

East ASEAN/ANZ
Contact: Richard Tee
Tel:+61 408001999

India
Contact: Bhavik Dangarwala
Tel:+91 9004691109

Development Laboratories

Irvine, California, USA 

15300 Barranca Parkway  
Irvine, California 92618
Tel: +1 (949) 253-6500

Rochester Minnesota, USA

3535 40th Avenue NW
Rochester, MN 55901
Tel: +1 (507) 252-3440

Indianapolis, IN, USA

8470 Allison Pointe Blvd., Suite 300
Indianapolis, IN 46250
Tel: +1 (317) 598-0185

Manchester, United Kingdom

Carrington Business Park
Carrington, Manchester M31 4ZU
United Kingdom
Tel: +44 (0) 1617 76 42 21

.

Salt Lake City, Utah, USA

5215 Wiley Post Way, Suite 500
Salt Lake City, UT 84116
Tel: +1 (801) 799-0300

Waltham, Massachusetts, USA

200 Fifth Avenue, 1st Floor
Waltham, MA 02451
Tel: +1 (781) 906-2600

Dorchester, United Kingdom

Agriculture House
Acland Road
Dorchester, Dorset DT1 1EF
Tel: +44 (0) 1305 268 453